Refund Policy

If within 30 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. An original receipt is required for all returns and exchanges. Returns with original receipt will be refunded in the original form of payment. Please allow 10 to 14 days for the processing of your return.

Gifts

When returning a gift, a Writing Horse Merchandise Credit Gift Card will be issued to the gift recipient for the amount of the returned merchandise. You must return your gift within 30 days. An original gift receipt is required for all returns and exchanges. Please allow 10 to 14 days for the processing of your return.

Other Items:

Personalized and monogrammed orders cannot be cancelled or returned.

All fragrance and cosmetics items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.

Please allow 10 to 14 days for the processing of your return.